FOR IMMEDIATE RELEASE
It is with great sadness we announce the tragic passing of one of our clients, Mama R.
Mama R gave birth last Wednesday to a beautiful baby boy, just one day after we launched a registry to prepare for his arrival. She spent four days with him before she passed away unexpectedly Sunday, October 4, 2020 in her sleep at only 22 years old. She leaves behind a two year old daughter and newborn son who are both safe and with family. We make this devastating announcement in her memory and for anyone who donated to her registry.
To the donors who donated to Mama R:
We have received messages that some of our donors have received emails from Amazon stating delivery was attempted but not successful. We have contacted Amazon customer support regarding this issue. While she received many of the items, any order which was placed or set to deliver after her death has been affected.
Amazon customer support stated the following:
We are unable to change the address on orders which are already placed. A delivery will be attempted three times. If a delivery is still unsuccessful, the item will automatically be returned to Amazon and a refund will be issued to the purchaser [our donors]. If there is any issue in regards to these refunds please have your donors reach out to us.
Amazon customer support can be contacted through chat HERE or by calling 1 (888) 280-4331.
We want to apologize for any inconvenience this may pose to our donors. If your donation order is affected, please do not get discouraged by this. This is a tragic event and not something we have ever encountered before.
We have closed her registry which was almost completed thanks to your generous love and support.
In Mama R’s final days on earth, she was so incredibly thankful for your support. In fact, she was so overwhelmed by the gracious gifts of our donors, the night before she passed she asked if she could refer us to her friend who is in need of help as well.
Please keep this family in your thoughts and prayers as they mourn the loss of such a loving mother. If you have any concerns or questions, please feel free to reach out to us.
Skyler Lee - Executive Director
[email protected] | 628-777-3864